Your first order with YB Delivery: everything you need to know before you tap Place order

Most first-time questions come down to five things. Here they are, in the order you will meet them.

1. Logging in

There is no password. At checkout you enter your phone number and we text you a code. That is your account. Your order history and any coupons live under Account once you are in.

2. The minimum order

Every address has a minimum, and it varies. Checkout shows yours as soon as you enter the address, before you pay. If your cart is under it, the page says so and how far off you are.

3. Paying

You pay the driver at the door. The accepted payment methods are listed at checkout. Nothing is charged online and we will never ask for a card number by text. Tax is already in the total you see.

4. The ID check

The driver checks a valid government-issued ID on every delivery and the person receiving the order must be 21 or older. This is not a formality we can skip for regulars. If nobody at the address can show ID, the order goes back to the shop. Keep it in your hand when you open the door and the handoff takes ten seconds.

5. Tracking

When your driver leaves, you get a text with a live link. It shows where they are and updates as they move. Use the same thread to add a gate code or change the drop-off spot.

Two things worth knowing

• The app. Add the site to your home screen from /app and you get a discount code for your next order, plus push notifications when a driver is on the way.
• Coupons. If you have a code, the box is on the cart page, before checkout. One code per order.

Where we deliver

We are in Van Nuys and cover the San Fernando Valley, Los Angeles proper, Hollywood, Pasadena, the Westside, and extended routes to Orange County and the Inland Empire. Every city has its own page at /delivery with the details for that area.

Ready

Start at /products. If something is unclear at any step, the contact page reaches a person, not a bot.